Staff Portal
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Internal Operations

MAIC Staff Portal

2522 Hughes Ave, Bronx NY · PI Coordination Team · Mon–Fri 9AM–5PM · (888) 991-5290

PI Operations Tools
Attorney Relations
Outreach Manager

Attorney contact database, outreach sequences, follow-up tracking, and referral pipeline management.

Analytics
Stats & Ops Dashboard

KPI tracker, daily brief infrastructure, patient milestone dashboard, and operational metrics.

Clinical Documentation
PAR Generator

WCB MTG-compliant prior authorization and appeal letter generator with chapter/section citations.

AI Doc Generation
Document Generator

AI-powered narrative reports, case summaries, deposition prep, and treatment progress documents.

Infrastructure
API Layer

Cloudflare Worker API backend connecting outreach, stats, and PAR tools via Google Sheets + KV sync.

PI Coordination Team
NS
Director of Operations
Dr. Noam Sadovnik

PI operations oversight, attorney strategy, clinical documentation, and GHL / platform management.

BG
Attorney Liaison
Bella Guillen

Tier 1 attorney outreach, NJAJ, NYSTLA, Bronx Bar events. Primary attorney relationship contact.

ES
Patient Coordinator
Eliani Santos

MRI & NCV/EMG scheduling and coordination. Patient intake and appointment management.

RP
Surgical Coordinator
Raysely Polanco

Surgical authorizations, billing management, and WCB/No-Fault prior authorization submissions.

AD
Operations Assistant
Arya Daneshvar

Front desk, patient intake, casual networking events. First point of contact for walk-in patients.

Collateral, SOPs & Training Resources
Attorney-Facing
Attorney Slide Deck

Executive presentation for attorney meetings. MAIC services, documentation standard, referral process.

PPTX · Attorney Outreach
Print Collateral
Leave-Behind One Pager

Single-page attorney leave-behind. Services, coverage types, referral contact, QR code.

PDF · Print-Ready
Onboarding
Attorney Onboarding Packet

New attorney welcome packet — referral process, portal access, contact directory, and SLA commitments.

PDF · New Referral Partners
Phone Script
Inbound PI Phone Script

Word-for-word script for inbound patient and attorney calls. Intake questions, objection handling, scheduling.

SOP · Front Desk · Arya
Phone Script
Attorney Outreach Script

Cold and warm outreach scripts for attorney calls. Pitch, objections, follow-up cadence language.

SOP · Outreach · Bella
Clinical Template
SOAP Note Template

PI-grade SOAP note format with goniometric ROM fields, neurological exam, palpation mapping, and plan.

Template · Clinical Staff
SOP
Initial Evaluation SOP

Step-by-step intake and evaluation checklist. From patient arrival through report delivery.

SOP · All Clinical Staff
SOP
No-Fault Authorization SOP

Prior authorization submission workflow for No-Fault MRI, NCV/EMG, ESI, and specialist consults.

SOP · Billing · Raysely
Reference
WCB MTG Quick Reference

Interactive cheat sheet — case progression timeline, PAR types, cervical/lumbar service lookup by MTG criteria.

Reference · Clinical & Billing
Platform Guide
GHL Setup & Automations

GoHighLevel configuration guide — pipelines, automation workflows, SMS/email sequences, and calendar setup.

SOP · GHL · Noam
Outreach Copy
4-Touch Email Sequence

Full 4-email attorney outreach sequence — introduction, follow-up, value add, and referral ask templates.

Copy · Outreach · Bella
SOP
Patient Intake SOP

Front desk patient intake checklist — verification, forms, insurance confirmation, and physician handoff.

SOP · Front Desk · Arya
Brief Template
EOD Brief Template

End-of-day brief format for 4:30 PM daily report to Shahriar & Sean. New information only — no repeats.

Template · Daily · All Team
Clinical
Deposition Prep Checklist

Pre-deposition checklist for treating physicians. Record review, key opinions, and testimony preparation steps.

Clinical · Providers
Billing Rule
Medtrx — Signature Rules

Nothing Medtrx-related signed without Shahriar Daneshvar's explicit direction. See protocol for escalation.

⚠ Critical Rule · All Staff
Events
Networking Events Calendar

Tier 1/2/3 attorney networking events. NJAJ Boardwalk, NYSTLA CLEs, Bronx Bar. Owner assignments per event.

Calendar · Bella / Arya / Noam